As the peak travel season of Undas approaches, Cebu Pacific (CEB) remains committed to ensuring a safe and seamless journey for its passengers. To help travelers prepare, here are reminders to make every Juan’s trip smoother and more convenient:
1. Check the airport terminal assignment of your flight
Before proceeding to the airport, passengers are strongly advised to check the details in their itineraries and boarding passes, especially the flight number and terminal assignment. Flight numbers begin with either 5J, DG, or T6:
- 5J flights: Operated by Cebu Pacific using larger commercial jet aircraft. These flights to and from Manila arrive at and depart from Ninoy Aquino International Airport (NAIA) Terminal 3.
- DG flights: Operated by Cebgo using smaller turboprop aircraft.
- T6 flights: Operated by AirSWIFT using smaller turboprop aircraft. These flights to and from Manila arrive at and depart from NAIA Terminal 2.
Starting October 26, some DG flights between Manila and Naga and all flights between Manila and San Jose (Occidental Mindoro) will be transferred to Clark International Airport. All other DG flights to and from Manila will remain at NAIA Terminal 2.
2. Be on time at the airport
Given expected heavier road traffic during peak travel season, passengers are advised to allot more time for traffic going to the airport. We advise passengers to be at the airport at least three (3) hours before departure for domestic flights, and four (4) hours for international flights. Passengers traveling to Dubai are allowed to check in as early as seven (7) hours before departure.
Check-in counters close 45 minutes before the scheduled time of departure for domestic flights and one (1) hour for international flights to ensure there is ample time for all necessary pre-flight procedures. After checking in, we encourage passengers to immediately go through immigration and final security to avoid delays. Boarding commences 45 minutes before the scheduled departure.
3. Check in online
Long lines may be avoided at the airport by checking in via the official CEB mobile app or via the Manage Booking section of the CEB website. Both options are available from 48 hours up to one (1) hour before the scheduled time of departure for domestic flights, and up to two (2) hours before scheduled departure for international fliers.
Domestic passengers who checked in online and do not have check-in baggage may go straight to the boarding gates.
CEB’s check-in counters at NAIA Terminal 3 are located at Aisles A and B. Counters A1-A15 are dedicated for online check-in passengers, while Counters A17-A29 and B1-B15 are for passengers who have not checked in online.
4. Accomplish eTravel Forms for International Trip
For a smooth experience at the immigration counters, passengers traveling internationally are encouraged to register or update their eTravel forms within 72 hours or three (3) days before departure from and arrival to the Philippines, then save the QR code generated at the end of the form.
For roundtrip international flights, passengers are required to complete the eTravel form twice — once for the departure flight, and again for the arrival flight.
After generating the eTravel QR code, complete the Customs Declaration Form before arrival. Passengers are advised to keep the eTravel QR code as this will be scanned by customs officers after baggage claiming at the arrival carousel.
eTravel forms can be accomplished by accessing www.etravel.gov.ph.
For specific travel requirements of our international destinations, visit https://help.cebupacificair.com/articles/flying-out-soon#travel-guides.
5. Baggage Policy
Passengers may board the flight with one (1) carry-on bag that fits in the overhead bin and one (1) personal item like a purse, small backpack, or laptop bag that fits under the seat in front of them. Both hand-carry baggage are free of charge and must have a combined weight of 7kg or less. Bags that are not within the allowable size or weight will be intercepted and charged at the boarding gate.
Passengers are encouraged to purchase prepaid baggage online via the CEB website or mobile app which is up to 4x cheaper than airport charges. CEB’s enhanced baggage policy allows passengers to avail up to three (3) pieces of 20kg baggage. For every piece of baggage purchased, passengers may also add an extra 4kg, 8kg, or 12kg weight allowance on top of the initial 20kg.
Passengers may purchase additional baggage allowance online up to two (2) hours before departure.
6. Self-tag luggage for select domestic destinations
Passengers flying out of select domestic destinations (Bacolod, Butuan, Cagayan de Oro, Clark, Coron, Davao, General Santos, Iloilo, Manila, Puerto Princesa, Siargao, Tacloban, Tagbilaran, and Zamboanga) are reminded to self-tag their check-in luggage at the designated kiosks at the airport, prior to proceeding to counters for bag drops. Self-bag drop kiosks are also available at NAIA Terminal 3 and Clark International Airport.
We sincerely appreciate every Juan for choosing to fly with us. We look forward to sharing more journeys with you, your families, and your friends.
For more information, please visit the CEB Help Center at https://help.cebupacificair.com/articles/flying-out-soon#for-first-time-flyers for domestic and international travel guides.